First of all, if you haven’t read Lori’s “Pizza Hut from Hell” post on her website you need to. She has a great story about a local Pizza Hut.

Apparently we didn’t learn from that post, because we ordered from there on Friday night. We decided to try their new “rip it and dip it” pizzas. Those are the ones that have breadsticks baked right on to the pizza (it’s part of the crust). We got two large pizzas; one pepperoni and mushroom and one canadian bacon and pineapple.

The pizza arrived and Lee opened them up. He immediately noticed the canadian bacon and pineapple pizza is half canadian bacon and half pineapple. What??? Who wants a pineapple pizza? Personally I don’t even like it with canadian bacon either, but the kids dig it. But just pineapple baked in to the cheese and tomato sauce. What’s that all about? So I opened the other one and [you guessed it...] it’s half pepperoni and half mushroom. Plus to top it off we never got our dipping sauces. How are we supposed to “rip and dip” with no dipping sauce?

So Lee called Pizza Hut to complain. They told him that the “rip and dip” pizzas only come with one topping. And they were trying to save us money so we wouldn’t have to pay more then the $10.99 per pizza. Umm….hmmm….since when do businesses try and save you money? Isn’t their goal to make money? Maybe that’s why I’m not an entrepreneur. Cause I don’t understand big business. And why did they just make our pizza decision for us? Why assume? Lee always says, “Never assume. It just makes an a$$ out of U and me.” Were they scared of us? Did they think we would yell at them if they tried to charge us extra for extra toppings? Has anybody ever ordered a pineapple pizza before?? Or are we just incapable of making such an important decision? Hmm…do I just want a pineapple pizza or do I want to pay the extra $.50 for an additional topping. Oh these hard decision. My brain can’t take it. Or, hold yourself back for this phenomenal thought, maybe if they had mentioned we could only get one topping we would have just gotten canadian bacon. Phew…my brain hurts after coming up with that out-there-in-left-field thought.

Then Lee asked about the dipping sauces. The girl apologized for the sauce. Lee said “Is there anybody coming out this way? We are only a few blocks away.” And the girl had the nerve to ask Lee if he could just come pick them up. Let’s see…you screwed up the pizza [you gave us a pineapple pizza...must I continually repeat myself???], you forgot our sauces, you are not offering us a credit or anything and you want us to come pick up sauces for your big BLEEPING screw up. Um NO! Lee said “No, that’s why I ordered it for delivery. So I wouldn’t have to drive down and get it.” So she apologized again and Lee hung up the phone.

HUNG UP THE PHONE??? What the H-E-double hockey sticks (haven’t heard that since you were little, have ya?) She is so lucky she wasn’t talking to me on the phone. Lee actually hung up the phone with no solution to our pineapple pizza, no sauce for dipping, drive down to get them pizza problem. He just accepted her apology and called it a day. Gawd, Lee is way to nice. Now me on the other hand…it happened yesterday and I’m still ranting and raving about it. I have half a mind to write a stongly worded letter.

Ok, I swear I am never eating at Pizza Hut again. They are ridiculous! I have to go walk off some of this pent up anger on the treadmill. Be talkin’ to ya.

This entry was posted on Saturday, July 31st, 2004 at 11:45 pm and is filed under In my humble opinion. Comments are currently closed, but you can trackback from your own site.